Beyond Repair – A Premium Experience
Collision repair shouldn’t add stress to an already difficult situation. That’s why we created our White‑Glove Service, a concierge‑style program that covers every detail from the moment you contact us until you’re back behind the wheel. Think of it as valet service for collision repair: we come to you, manage the paperwork and return your vehicle fully restored.
What Is Wallace Collision’s White‑Glove Service?
White‑glove means we handle the logistics so you don’t have to. Our service includes:
Vehicle pick‑up and delivery
Wherever you are in the Tri‑Cities, Asheville, or we’ll collect your damaged vehicle using proper equipment and return it when the work is done.
Insurance claim assistance
We deal directly with your insurer, providing photos and estimates and making sure you understand your options.
Frequent updates
We keep you informed with regular calls or texts about repair status, parts arrival and completion dates.
Vehicle cleaning
Every white‑glove repair includes interior and exterior detailing, so your car comes back looking and smelling fresh.
Rental and transportation help
Need a rental? We’ll set it up. Need a ride when we pick up your vehicle? We can arrange that, too.
Specialized Care for Electric Vehicles
Electric vehicles require special attention, and our white‑glove approach accounts for that. Our EV‑trained technicians use flatbed tow trucks and manufacturer‑approved tow points to transport your EV safely. We disconnect high‑voltage systems before work begins, recharge the battery after repairs and make sure software updates are applied when needed. Proper handling protects electric drivetrains and batteries and gives you peace of mind.
Not every body shop can say that.
How It Works
- Schedule Service: Call us or submit an online request and tell us where your vehicle is located.
- We Pick Up Your Vehicle: Our team arrives with the right equipment, loads your car (or EV) securely and brings it to our shop.
- We Handle The Details: We communicate with your insurance company, provide accurate estimates and begin repairs.
- We Keep You Updated: You’ll receive progress updates, and we’ll arrange a rental if you need one.
- We Deliver Your Vehicle: Once repairs are complete, we clean and inspect your vehicle, then return it to you—restored and ready to drive.
Why Choose White‑Glove ?
This service is ideal for busy professionals, parents, seniors or anyone who values convenience and personalized care. It eliminates the need to coordinate towing or transportation and ensures your vehicle receives top‑quality repairs. Combined with our OEM certifications and decades of experience, the white‑glove program offers a level of service you won’t find at most body shops.
